Privacy Policy

Last updated: 8 October 2026

Jomolah Logistics Hub ("we", "us") provides local delivery in Nigeria and air freight from Nigeria to other countries. This policy explains what personal information we collect through our website and mobile app, why we use it, and your rights under the Nigeria Data Protection Act 2023.

Information we collect

• Quote requests: your name, company, phone number, email, pickup and delivery addresses (including postcode), receiver's name and phone, and details of the items you want to ship (description, quantity, weight, packaging, value).
• Bookings and shipments: sender and receiver details, addresses, cargo details, declared value, tracking history and proof of delivery (name of the person who received the item).
• Payments: invoices, amounts paid, payment method and reference (for example a bank transfer reference). We do not collect or store card numbers or bank login details.
• Accounts: for customers, staff and drivers who sign in: name, username and a securely scrambled (hashed) password, and when you were last active.
• Security records: sign-in attempts, including the IP address of failed attempts, to protect accounts from misuse.
• Tracking and chat: tracking numbers you look up and questions you type into our chat assistant are processed to answer you; chat messages are not stored.

How we use it

• To prepare and send your quotation, and to contact you about it by phone, WhatsApp or email.
• To collect, ship, track and deliver your cargo, including door collection and door-step delivery.
• To issue invoices, receipts and waybills, and to keep accounting records required by law.
• To prepare customs and export documents for international shipments.
• To keep our systems and your account secure.

We rely on your consent (which you give when you submit a quote request), on the need to perform our delivery contract with you, and on our legal obligations (for example tax and customs records).

Who we share it with

We share only what is needed to move your shipment: airlines, freight forwarders and delivery partners at the destination, customs and other authorities where the law requires it, and our professional advisers. We do not sell your personal information or use it for third-party advertising.

Where it is stored and for how long

Your information is stored on our own company server and in our backups, protected by access controls and staff accounts. We keep shipment, invoice and payment records for as long as the law requires (typically six years for financial records) and quote requests that do not become shipments for up to two years.

Your rights

You can ask us to show you, correct or delete your personal information, to stop contacting you, or to withdraw your consent, unless we must keep a record by law. You can also complain to the Nigeria Data Protection Commission (NDPC).

Children

Our services are for adults and businesses. We do not knowingly collect information from children under 18.

Contact us

WhatsApp: +234 810 456 5910
Collection centres:
No 23 Akowonjo Road, Egbeda Bus Stop, Lagos, Nigeria
No 20 Olowu Street, Aderonke Plaza, Ikeja, Lagos, Nigeria

Changes

We may update this policy. The date at the top shows when it last changed.